Effective Date: 04.12.2025
At gamestreek.com, we strive to provide our customers with the best possible experience when purchasing game keys. However, due to the nature of digital products, we have specific policies in place regarding refunds and returns.
1. Digital Product Policy
Our products, including game keys, are digital and non-returnable once they have been delivered or activated. As such, we do not accept returns on purchased game keys.
2. Refund Eligibility
Refunds for game key purchases are generally not accepted due to the digital nature of the product. However, in exceptional cases, you may be eligible for a refund under the following conditions:
Defective or Invalid Keys: If the game key you received is defective, invalid, or does not work as intended, please contact us at info@gamestreek.com within 14 days of purchase. We will verify the issue and, if confirmed, offer a replacement or refund.
Duplicate Purchases: If you accidentally purchase the same game key multiple times, please contact us within 14 days, and we will issue a refund for the duplicate purchase, provided the key has not been activated.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact us via email at info@gamestreek.com with your order number, a description of the issue, and any relevant details (e.g., screenshots or error messages).
We will review your request and, if eligible, provide instructions on how to proceed with the refund or replacement.
4. Refund Process
If your request is approved, we will process the refund within 7–10 business days. Refunds will be issued to the original payment method used for the purchase.
5. Non-refundable Situations
The following are not eligible for a refund:
Game keys that have been activated or redeemed.
Products purchased outside of the 14-day period.
Products purchased by mistake or due to user error.
Any unauthorized or fraudulent transactions.
6. Cancellations
Once an order is processed and the game key is delivered, it cannot be canceled. Please ensure that you double-check your order before making the purchase.
7. Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a purchase, please contact us:
BitBricks Kft
Company Number: 08-09-038138
Address: Gyöngyszem u. 13., Győr, 9030, Hungary
Email: info@gamestreek.com